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General Questions

Do I need a Pokémon Trainer Club or Bandai TCG account to participate?

What time should I arrive?

What happens if I arrive late?

Can I get a refund if I can’t attend?

Do I need to bring my own deck?

Are events beginner-friendly?

How long do events usually last?

What prizes can I win?

Is there a maximum number of players?

Can parents stay during the event?